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For complaints, please provide
your name and correspondence details to facilitate our
follow-up action. An interim reply will be given within
10 calendar days. In case a substantive reply cannot
be made within 30 calendar days, we will update you
on the progress.
Appeal
If you think
that your complaint has not been dealt with satisfactorily
and you wish to appeal against the outcome, please write
to Senior Executive Officer (Administration) of the
Government Records Service through the following channels,
providing the reference and issue date of the substantive
reply of your case to facilitate our follow-up action
| Address |
: |
SEO(Administration) |
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Government Records
Service |
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3/F, Hong Kong Public Records Building |
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13 Tsui Ping Road |
| |
|
Kwun Tong, Kowloon |
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Hong Kong |
| |
|
|
| E-mail |
: |
karentong@grs.gov.hk
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