Contact us

The Government Records Service is accommodated inside the Hong Kong Public Records Building at 13 Tsui Ping Road, Kwun Tong, Kowloon, Hong Kong.

Map


Public Records Office

Tel: (852) 2195 7700 or (852) 2195 7770
Fax: (852) 2804 6413
E-mail: proinfo@grs.gov.hk

Preservation Service Office

Tel: (852) 2195 7766
E-mail: psoinfo@grs.gov.hk

Records Management and Administration Office

Tel: (852) 2195 7791 or (852) 2460 3762
E-mail: rmaoinfo@grs.gov.hk

Record Systems Development Office

Tel: (852) 2195 7783
E-mail: rsdoinfo@grs.gov.hk

For general enquiries, suggestions and complaints

Tel: (852) 2195 7760
Fax: (852) 2142 5756
E-mail: grsinfo@grs.gov.hk
Address: 3/F, Hong Kong Public Records Building,
13 Tsui Ping Road,
Kwun Tong, Kowloon,
Hong Kong.

For complaints, please provide your name and correspondence details to facilitate our follow-up action. An interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.


Appeal

If you think that your complaint has not been dealt with satisfactorily and you wish to appeal against the outcome, please write to Senior Executive Officer (Administration) of the Government Records Service through the following channels, providing the reference and issue date of the substantive reply of your case to facilitate our follow-up action.

Address: SEO(Administration)
Government Records Service
3/F, Hong Kong Public Records Building,
13 Tsui Ping Road,
Kwun Tong, Kowloon,
Hong Kong.
E-mail: seoadm@grs.gov.hk