GRS' performance pledges

a

To make archival records* available to users in the Search Room

b

To make library items available to users in the Search Room

c

To process an application for permission to use the holdings of the Government Records Service for publication or production, where the copyright of the holdings rests with the Government

d

To process an application for group visit to the Public Records Office

a

To make records stored in the Records Centres available to bureaux and departments

b

To determine and advise on matters relating to microfilming requests

c

To achieve an acceptance rate of 98% for Government Microfilm Centre's products

Such items exclude closed records, records kept in the repository in Tuen Mun, records kept in low temperature repositories, i.e. Electronic Records Repository, Microfilm Repository, Photographic Material Repository, requiring a lead time of 3 days for staying in Acclimatisation Room.